What payment methods do you accept?

We offer a range of secure payment options to ensure your shopping experience is as convenient and seamless as possible. You can complete your purchase using ShopPay, PayPal, Google Pay, Visa, Mastercard, Maestro, American Express, and UnionPay.

Where is my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number, allowing you to monitor the delivery status of your parcel. Should you require assistance or have any delivery queries, please contact our customer service team at info@personalitemlondon.com. We will respond within 24 hours.

Can I change or update my order?

Please note that once an order is submitted, we are unable to make any alterations or updates. Should you require assistance, please contact our customer service team promptly—we will endeavour to support you.

Can I cancel my order?

Please note that once an order is submitted, we cannot guarantee cancellation as we immediately begin preparing your parcel. Should you wish to cancel your order, please contact our customer service team as soon as possible. We will be delighted to assist you.

I entered an incorrect delivery address for my order. How can I amend it?

If you have entered an incorrect delivery address, please contact our customer service team promptly. We will endeavour to update the address before your order is dispatched. Once the order has been shipped, we are unable to make any changes.